Results from the 2020 survey

Sheffield Medical Centre

21 Spital Street, Sheffield, S3 9LB

Where patient experience is best

    • 97% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 63%National average: 65%

    • 90% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 62%National average: 60%

    • 84% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 64%National average: 65%

Where patient experience could improve

    • 87% of respondents felt their needs were met during their last general practice appointment

      Local (CCG) average: 95%National average: 94%

    • 89% of respondents had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment

      Local (CCG) average: 96%National average: 95%

    • 84% of respondents say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment

      Local (CCG) average: 89%National average: 88%

Comparisons to the local (CCG) or national average may not be statistically significant.
456

Surveys sent out

95

Surveys sent back

21%

Completion rate