Results from the 2020 survey

Southey Green Medical Ctr

281 Southey Green Road, Sheffield, S5 7QB

Where patient experience is best

    • 53% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 44%National average: 45%

    • 68% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 64%National average: 65%

    • 65% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 62%National average: 63%

Where patient experience could improve

    • 68% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 78%National average: 77%

    • 84% of respondents say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment

      Local (CCG) average: 89%National average: 88%

    • 82% of respondents say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment

      Local (CCG) average: 87%National average: 86%

Comparisons to the local (CCG) or national average may not be statistically significant.
429

Surveys sent out

119

Surveys sent back

28%

Completion rate