Results from the 2020 survey

Richmond Medical Centre

462 Richmond Road, Sheffield, S13 8NA

Where patient experience is best

    • 94% of respondents say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment

      Local (CCG) average: 89%National average: 88%

    • 89% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 86%National average: 85%

    • 84% of respondents describe their overall experience of this GP practice as good

      Local (CCG) average: 81%National average: 82%

Where patient experience could improve

    • 63% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 78%National average: 77%

    • 36% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 44%National average: 45%

    • 58% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 64%National average: 65%

Comparisons to the local (CCG) or national average may not be statistically significant.
329

Surveys sent out

114

Surveys sent back

35%

Completion rate