Results from the 2020 survey

Sharrow Lane Medical Centre

Sharrow Lane Medical Ctr., 129 Sharrow Lane, Sheffield, S11 8AN

Where patient experience is best

    • 49% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 44%National average: 45%

    • 66% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 62%National average: 60%

    • 65% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 63%National average: 65%

Where patient experience could improve

    • 63% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 73%National average: 73%

    • 86% of respondents were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

      Local (CCG) average: 94%National average: 93%

    • 81% of respondents say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment

      Local (CCG) average: 88%National average: 87%

Comparisons to the local (CCG) or national average may not be statistically significant.
472

Surveys sent out

92

Surveys sent back

19%

Completion rate