Results from the 2020 survey

Page Hall Medical Centre

101 Owler Lane, Sheffield, S4 8GB

Where patient experience is best

    • 86% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 78%National average: 77%

    • 93% of respondents say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment

      Local (CCG) average: 88%National average: 87%

    • 91% of respondents say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment

      Local (CCG) average: 87%National average: 86%

Where patient experience could improve

    • 49% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 63%National average: 65%

    • 62% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 73%National average: 73%

    • 55% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 64%National average: 65%

Comparisons to the local (CCG) or national average may not be statistically significant.
485

Surveys sent out

93

Surveys sent back

19%

Completion rate