Results from the 2020 survey

Oughtibridge Surgery

Church St, Oughtibridge, Sheffield, S35 0FW

Where patient experience is best

    • 72% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 62%National average: 63%

    • 71% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 63%National average: 65%

    • 85% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 78%National average: 77%

Where patient experience could improve

    • 91% of respondents had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment

      Local (CCG) average: 96%National average: 95%

    • 85% of respondents find the receptionists at this GP practice helpful

      Local (CCG) average: 89%National average: 89%

    • 93% of respondents were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

      Local (CCG) average: 94%National average: 93%

Comparisons to the local (CCG) or national average may not be statistically significant.
245

Surveys sent out

108

Surveys sent back

44%

Completion rate