Results from the 2020 survey

Sothall & Beighton Health Centres

Sothall Medical Centre, 24 Eckington Road, Sheffield, S20 1HQ

Where patient experience is best

    • 84% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 78%National average: 77%

    • 97% of respondents had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment

      Local (CCG) average: 96%National average: 95%

    • 87% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 86%National average: 85%

Where patient experience could improve

    • 35% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 63%National average: 65%

    • 47% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 62%National average: 60%

    • 52% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 64%National average: 65%

Comparisons to the local (CCG) or national average may not be statistically significant.
300

Surveys sent out

124

Surveys sent back

41%

Completion rate