Results from the 2020 survey

Stonecroft Medical Centre

871 Gleadless Road, Sheffield, S12 2LJ

Where patient experience is best

    • 90% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 86%National average: 85%

    • 90% of respondents say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment

      Local (CCG) average: 87%National average: 86%

    • 98% of respondents felt their needs were met during their last general practice appointment

      Local (CCG) average: 95%National average: 94%

Where patient experience could improve

    • 46% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 62%National average: 60%

    • 53% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 63%National average: 65%

    • 72% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 78%National average: 77%

Comparisons to the local (CCG) or national average may not be statistically significant.
250

Surveys sent out

113

Surveys sent back

45%

Completion rate