Results from the 2019 survey

St. Luke’S Surgery

St.Luke’S Surgery, Radford Health Centre, Ilkeston Road, NG7 3GW

Where patient experience is best

    • 82% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 71%National average: 78%

    • 98% of respondents took the appointment they were offered

      Local (CCG) average: 94%National average: 94%

    • 53% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 50%National average: 48%

Where patient experience could improve

    • 60% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 71%National average: 68%

    • 77% of respondents say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment

      Local (CCG) average: 87%National average: 87%

    • 55% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 62%National average: 62%

Comparisons to the local (CCG) or national average may not be statistically significant.
453

Surveys sent out

98

Surveys sent back

22%

Completion rate