Results from the 2020 survey

St. Luke’S Surgery

St.Luke’S Surgery, Radford Health Centre, Ilkeston Road, NG7 3GW

Where patient experience is best

    • 66% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 45%National average: 45%

    • 85% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 78%National average: 77%

    • 78% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 74%National average: 73%

Where patient experience could improve

    • 48% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 67%National average: 65%

    • 54% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 67%National average: 65%

    • 88% of respondents felt their needs were met during their last general practice appointment

      Local (CCG) average: 94%National average: 94%

Comparisons to the local (CCG) or national average may not be statistically significant.
471

Surveys sent out

82

Surveys sent back

17%

Completion rate