Results from the 2019 survey

Collingham Medical Centre

High St, Collingham, Newark, NG23 7LB

Where patient experience is best

    • 67% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 59%National average: 62%

    • 81% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 72%National average: 74%

    • 95% of respondents find the receptionists at this GP practice helpful

      Local (CCG) average: 88%National average: 89%

Where patient experience could improve

    • 32% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 46%National average: 48%

    • 85% of respondents say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment

      Local (CCG) average: 88%National average: 89%

    • 93% of respondents had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment

      Local (CCG) average: 96%National average: 95%

Comparisons to the local (CCG) or national average may not be statistically significant.
243

Surveys sent out

117

Surveys sent back

48%

Completion rate