Results from the 2020 survey

Collingham Medical Centre

High St, Collingham, Newark, NG23 7LB

Where patient experience is best

    • 78% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 67%National average: 65%

    • 88% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 78%National average: 77%

    • 95% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 87%National average: 85%

Where patient experience could improve

    • 90% of respondents took the appointment they were offered

      Local (CCG) average: 94%National average: 93%

    • 73% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 74%National average: 73%

Comparisons to the local (CCG) or national average may not be statistically significant.
249

Surveys sent out

129

Surveys sent back

52%

Completion rate