Results from the 2018 survey

Collingham Medical Centre

Collingham Medical Centre, High St, Collingham, Newark, NG23 7LB

Where patient experience is best

    • 68% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 60%National average: 70%

    • 99% of respondents took the appointment they were offered

      Local (CCG) average: 92%National average: 94%

    • 92% of respondents say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment

      Local (CCG) average: 88%National average: 87%

Where patient experience could improve

    • 50% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 59%National average: 66%

    • 61% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 67%National average: 69%

    • 52% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 58%National average: 62%

Comparisons to the local (CCG) or national average may not be statistically significant.
227

Surveys sent out

110

Surveys sent back

48%

Completion rate