Results from the 2017 survey

Hannage Brook Medical Centre

Hannage Way,Off Waterlane, Wirksworth, DE4 4JG

What this practice does best

    • 97% of respondents find it easy to get through to this surgery by phone

      Local (CCG) average: 67%National average: 71%

    • 76% of respondents usually get to see or speak to their preferred GP

      Local (CCG) average: 50%National average: 56%

    • 92% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 71%National average: 73%

What this practice could improve

    • 93% of respondents say the last nurse they saw or spoke to was good at listening to them

      Local (CCG) average: 92%National average: 91%

    • 97% of respondents had confidence and trust in the last GP they saw or spoke to

      Local (CCG) average: 96%National average: 95%

    • 95% of respondents say the last nurse they saw or spoke to was good at giving them enough time

      Local (CCG) average: 92%National average: 92%

Comparisons to the local (CCG) or national average may not be statistically significant.
223

Surveys sent out

135

Surveys sent back

61%

Completion rate