Results from the 2019 survey

Laurel Bank Surgery

216B Kirkstall Lane, Leeds, LS6 3DS

Where patient experience is best

    • 68% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 44%National average: 48%

    • 85% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 63%National average: 62%

    • 85% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 66%National average: 65%

Where patient experience could improve

    • 76% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 86%National average: 86%

    • 79% of respondents say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment

      Local (CCG) average: 89%National average: 87%

    • 91% of respondents had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment

      Local (CCG) average: 96%National average: 95%

Comparisons to the local (CCG) or national average may not be statistically significant.
463

Surveys sent out

86

Surveys sent back

19%

Completion rate