Results from the 2018 survey

Laurel Bank Surgery

Laurel Bank Surgery, 216B Kirkstall Lane, Leeds, LS6 3DS

Where patient experience is best

    • 93% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 48%National average: 50%

    • 96% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 64%National average: 62%

    • 95% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 69%National average: 69%

Where patient experience could improve

    • This practice has scored higher than their CCG average in every question

Comparisons to the local (CCG) or national average may not be statistically significant.
425

Surveys sent out

94

Surveys sent back

22%

Completion rate