Results from the 2017 survey

Dr Glencross

Huddersfield, West Yorkshire, HD1 5PU

What this practice does best

    • 94% of respondents find it easy to get through to this surgery by phone

      Local (CCG) average: 75%National average: 71%

    • 78% of respondents usually get to see or speak to their preferred GP

      Local (CCG) average: 62%National average: 56%

    • 93% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 77%National average: 73%

What this practice could improve

    • 79% of respondents say the last GP they saw or spoke to was good at treating them with care and concern

      Local (CCG) average: 89%National average: 86%

    • 81% of respondents say the last GP they saw or spoke to was good at explaining tests and treatments

      Local (CCG) average: 89%National average: 86%

    • 89% of respondents say the last nurse they saw or spoke to was good at treating them with care and concern

      Local (CCG) average: 92%National average: 91%

Comparisons to the local (CCG) or national average may not be statistically significant.
275

Surveys sent out

77

Surveys sent back

28%

Completion rate