Results from the 2018 survey

Dr Lj Pickles And Partners

Hirstwood, Ripponden, HX6 4BN

Where patient experience is best

    • 78% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 50%National average: 50%

    • 96% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 76%National average: 70%

    • 87% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 68%National average: 66%

Where patient experience could improve

    • 72% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 80%National average: 79%

Comparisons to the local (CCG) or national average may not be statistically significant.
258

Surveys sent out

129

Surveys sent back

50%

Completion rate