Results from the 2019 survey

Dr Lj Pickles And Partners

Brig Royd Surgery, Hirstwood, Ripponden, HX6 4BN

Where patient experience is best

    • 81% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 47%National average: 48%

    • 98% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 75%National average: 68%

    • 89% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 70%National average: 67%

Where patient experience could improve

    • This practice has scored higher than their CCG average in every question

Comparisons to the local (CCG) or national average may not be statistically significant.
246

Surveys sent out

130

Surveys sent back

53%

Completion rate