Results from the 2020 survey

Church Lane Surgery

Church Lane, Boroughbridge, YO51 9BD

Where patient experience is best

    • 69% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 52%National average: 45%

    • 92% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 81%National average: 65%

    • 80% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 70%National average: 63%

Where patient experience could improve

    • 66% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 68%National average: 60%

Comparisons to the local (CCG) or national average may not be statistically significant.
250

Surveys sent out

133

Surveys sent back

53%

Completion rate