Results from the 2020 survey

Beacon Medical

Cleethorpes Pcc, St Hughs Avenue, Cleethorpes, DN35 8EB

Where patient experience is best

    • 98% of respondents felt their needs were met during their last general practice appointment

      Local (CCG) average: 93%National average: 94%

    • 90% of respondents say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment

      Local (CCG) average: 86%National average: 86%

    • 96% of respondents were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

      Local (CCG) average: 93%National average: 93%

Where patient experience could improve

    • 18% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 46%National average: 45%

    • 31% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 55%National average: 60%

    • 42% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 63%National average: 65%

Comparisons to the local (CCG) or national average may not be statistically significant.
250

Surveys sent out

116

Surveys sent back

46%

Completion rate