Results from the 2018 survey

St.Anthony's Health Centre

St.Anthony's Road, Walker, Newcastle Upon Tyne, NE6 2NN

Where patient experience is best

    • 63% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 53%National average: 50%

    • 87% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 76%National average: 74%

    • 99% of respondents say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment

      Local (CCG) average: 90%National average: 87%

Where patient experience could improve

    • 67% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 70%National average: 62%

    • 81% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 83%National average: 79%

Comparisons to the local (CCG) or national average may not be statistically significant.
425

Surveys sent out

131

Surveys sent back

31%

Completion rate