Results from the 2019 survey

St. Anthony’S Health Centre

St.Anthony’S Med Group, St.Anthony’S Road, Walker, Newcastle Upon Tyne, NE6 2NN

Where patient experience is best

    • 81% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 67%National average: 67%

    • 82% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 72%National average: 74%

    • 75% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 66%National average: 65%

Where patient experience could improve

    • 66% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 73%National average: 68%

    • 85% of respondents say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment

      Local (CCG) average: 90%National average: 89%

    • 92% of respondents felt their needs were met during their last general practice appointment

      Local (CCG) average: 95%National average: 94%

Comparisons to the local (CCG) or national average may not be statistically significant.
381

Surveys sent out

105

Surveys sent back

28%

Completion rate