Results from the 2020 survey

St. Anthony’S Health Centre

St.Anthony’S Med Group, St.Anthony’S Road, Walker, Newcastle Upon Tyne, NE6 2NN

Where patient experience is best

    • 78% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 63%National average: 63%

    • 91% of respondents describe their overall experience of this GP practice as good

      Local (CCG) average: 82%National average: 82%

    • 96% of respondents find the receptionists at this GP practice helpful

      Local (CCG) average: 89%National average: 89%

Where patient experience could improve

    • 53% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 71%National average: 65%

    • 79% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 80%National average: 77%

    • 92% of respondents took the appointment they were offered

      Local (CCG) average: 93%National average: 93%

Comparisons to the local (CCG) or national average may not be statistically significant.
424

Surveys sent out

113

Surveys sent back

27%

Completion rate