Results from the 2020 survey

Haltwhistle Medical Group

The Health Centre, Greencroft Avenue, Haltwhistle, NE49 9AP

Where patient experience is best

    • 74% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 62%National average: 60%

    • 77% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 66%National average: 63%

    • 80% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 68%National average: 65%

Where patient experience could improve

    • 42% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 48%National average: 45%

    • 93% of respondents were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

      Local (CCG) average: 95%National average: 93%

Comparisons to the local (CCG) or national average may not be statistically significant.
247

Surveys sent out

131

Surveys sent back

53%

Completion rate