Results from the 2018 survey

Lintonville Medical Group

Lintonville Medical Group, Lintonville Terrace, Ashington, NE63 9UT

Where patient experience is best

    • 82% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 66%National average: 66%

    • 82% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 71%National average: 69%

    • 91% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 81%National average: 79%

Where patient experience could improve

    • 37% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 55%National average: 50%

    • 58% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 63%National average: 62%

    • 86% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 90%National average: 87%

Comparisons to the local (CCG) or national average may not be statistically significant.
281

Surveys sent out

107

Surveys sent back

38%

Completion rate