Results from the 2019 survey

Lintonville Medical Group

Lintonville Terrace, Ashington, NE63 9UT

Where patient experience is best

    • 76% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 70%National average: 67%

    • 76% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 70%National average: 68%

    • 97% of respondents felt their needs were met during their last general practice appointment

      Local (CCG) average: 96%National average: 94%

Where patient experience could improve

    • 16% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 51%National average: 48%

    • 74% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 81%National average: 78%

    • 85% of respondents say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment

      Local (CCG) average: 91%National average: 89%

Comparisons to the local (CCG) or national average may not be statistically significant.
312

Surveys sent out

108

Surveys sent back

35%

Completion rate