Holdenhurst Road Surgery

199 Holdenhurst Road, Bournemouth, BH8 8DE

What this practice does best

  • 97% of respondents had confidence and trust in the last GP they saw or spoke to

    Local (CCG) average: 97% National average: 95%

  • 87% of respondents say the last nurse they saw or spoke to was good at involving them in decisions about their care

    Local (CCG) average: 88% National average: 85%

  • 91% of respondents say the last GP they saw or spoke to was good at listening to them

    Local (CCG) average: 92% National average: 89%

What this practice could improve

  • 51% of respondents usually wait 15 minutes or less after their appointment time to be seen

    Local (CCG) average: 67% National average: 65%

  • 69% of respondents find it easy to get through to this surgery by phone

    Local (CCG) average: 84% National average: 73%

  • 66% of respondents describe their experience of making an appointment as good

    Local (CCG) average: 81% National average: 73%

Comparisons to the local (CCG) or national average may not be statistically significant.
365

Surveys sent out

115

Surveys sent back

32%

Completion rate