Frequently asked questions
Completing the survey
- General questions
- The online survey
- The paper survey
- Confidentiality and data protection
Why was I sent a questionnaire?
You have been sent a questionnaire because you were randomly selected from all adult patients registered with a GP in England. About 2 million adult patients registered with a GP in England have been selected for the GP Patient Survey this year.
Why haven’t I received a questionnaire? How do I get one?
The questionnaire is being sent to a random selection of people who are registered with a GP in England. To ensure the survey is valid, Ipsos MORI cannot send questionnaires to people who have not already been selected at random to take part in the survey.
I am not registered with a GP at the moment, should I still complete the questionnaire?
This survey is being sent to people who have been registered with a GP surgery in the last six months. So if you were registered with a surgery during that period, even if you are not now, you may still complete the questionnaire. Please answer the questions about the surgery you were registered with during that period (or most of that period).
I have not contacted my GP recently, should I still complete the questionnaire?
Yes, you can still complete the questionnaire. Although not all questions will apply to you, we hope you will take part in the survey.
Who should I contact if I don’t want to take part?
Taking part is completely voluntary, but we hope you will take part as this will give us the best possible picture of people’s experiences when they visit or call their GP surgery.
If you do not want to receive any reminders about this survey, please send back a blank questionnaire in the freepost envelope provided. Alternatively, you can contact Ipsos MORI’s survey helpline on freephone 0800 819 9135 (8am to 9pm Monday to Friday; 10am to 5pm on Saturdays) or email Ipsos MORI at email@example.com
Please be ready to provide your survey number, which is located on the top of the letter and on the questionnaire.
Why have I received another questionnaire that asks similar questions?
There may be other surveys asking about similar things, but they are not directly related to the GP Patient Survey. We would still be grateful if you could take the time to fill this one in and return it to us.
Do you contact people in any other way to take part in the survey?
The GP Patient Survey is a voluntary survey that we send out by post. You can complete the survey online or by calling our telephone helpline, but no-one will approach you at home or by telephone to ask you to complete the survey. Of course, there will be a range of other surveys run by Ipsos MORI or other research companies at any one time, some of which may ask similar questions to those within this survey. If someone does say they are calling or visiting you specifically asking you to complete the ‘GP Patient Survey,’ we strongly recommended that you do not speak to them or let them into your home, and that you contact the police.
If you have any further questions about the survey, you can contact the Ipsos MORI survey helpline on freephone 0800 819 9135 (8am to 9pm Monday to Friday; 10am to 5pm on Saturdays).
How much are calls to 0800 numbers?
From July 2015, all calls to 0800 telephone numbers are free when made from a standard UK landline phone or mobile.