Frequently asked questions
Completing the survey
- General questions
- The online survey
- The paper survey
- Confidentiality and data protection
When are the results published?
Results are published annually in July.
Note that ahead of fieldwork in January 2018 there will be changes to the GP Patient Survey, relating to the content of the questionnaire. These changes will reflect the delivery of primary care in England, as set out in the GP Forward View, to ensure the data collected reflect patient experiences of this new system. To inform this process, NHS England will consult a wide range of users of the survey, including commissioners, GPs and patients, in advance.
What are the recent changes to the survey which impact on results published in January 2016 and comparisons with results from previous publications?
Changes were made to the mailout strategy used for the survey as part of fieldwork in July-September 2015. The changes involved redesigning cover letters for each full survey mailing, and a postcard reminder sent to all sampled patients one week after the first mailing.
The GP Patient Survey questionnaire itself was also redeveloped for July-September 2015 fieldwork, in order to more accurately capture patients’ experiences of access given recent changes to pathways for accessing primary care services.
More details on these changes and the impact on January 2016 results can be found here.
Where can I learn about the results of my surgery/practice/local area?
The latest results are published on this website: enter a practice name or postcode to find a practice and view the latest results.
Where can I find survey results from previous years?
The results of previous GP Patient Surveys can be found here.
Will surgeries get a copy of the results?
We do not send a copy of the results to every GP surgery. However, they will all be informed of the publication of the latest GP Patient Survey data and can access their own results via the website.
Where are the data about out-of-hours now available?
The questions on out-of-hours care were redeveloped in 2015 to reflect changes in the way these services are being delivered. The new questions reflect the fact that in most cases GP surgeries don’t deliver out-of-hours services, but rather they are run by local healthcare organisations. As such we no longer present these results on the individual practice pages or the practice comparison tool.