Frequently asked questions

How do I complete the questionnaire?

You can complete the question online or via the paper survey you’ve been sent in the mail.

Do I have to answer all the questions?

Answering these questions is completely voluntary, so you don’t have to. We hope you will take part, as this will give us the best possible picture of people’s experiences. There are also some questions we may ask you to skip, because of your previous answers. For example, you only need to answer question 9 if you ticked yes at question 8, but please follow the instructions in the questionnaire carefully.

Can I complete the survey in any other languages?

Yes, you can complete the survey in Arabic, Bengali, Czech, French, Gujarati, Mandarin, Polish, Portuguese, Punjabi, Slovak, Somali, Turkish or Urdu.

Links for completing the survey online in each language are available here. Click on the language of your choice to find the online survey link for that language.

You can also complete the survey in another language by calling the following telephone numbers:

  • Arabic - 0808 238 5383
  • Bengali - 0808 238 5382
  • Czech - 0808 238 5477
  • French - 0808 238 5384
  • Gujarati - 0808 238 5386
  • Mandarin - 0808 238 5475
  • Polish - 0808 238 5381
  • Portuguese - 0808 238 5389
  • Punjabi - 0808 238 5380
  • Slovak - 0808 238 5476
  • Somali - 0808 238 5388
  • Turkish - 0808 238 5387
  • Urdu - 0808 238 5379

Please note that only one response per patient can be accepted.

What is the BSL symbol on the front page of the questionnaire?

The BSL symbol on the front page of the questionnaire is the logo for British Sign Language.

British Sign Language (BSL) is the most common form of Sign Language in Britain. As a language BSL has its own grammatical structure and syntax, and it is not dependent or closely related to spoken English. Further information about the GP Patient Survey and an online version of the survey is available in British Sign Language via the BSL User page.

Why have you included a question about my ethnicity?

We are committed to supporting disaggregation of GP patient survey data by equality strands. This is currently possible by age, disability, ethnicity, gender, sexual orientation and religion. This is a commitment within the NHS Constitution. Where possible the questions in the survey match those in the National Census, for the 2011 Census the classifications were changed and the survey was updated to reflect those changes.

I’ve made a mistake? What do I do?

We would still like you to send your completed questionnaire even if you have made a mistake. Please just completely fill in the box for the incorrect answer and then select the correct box.

Can I give the questionnaire to my spouse/friend/someone else to fill in?

No, the questionnaire asks about the experiences of the person named on the letter. You can, however, ask for help filling in the questionnaire, but you must complete it about your own experiences.

Can I answer about appointments I make for other people?

Questions within the survey are about appointments you have made for yourself and your experiences when visiting or talking to your GP. Please fill in the questionnaire just about your own personal experiences and not those of your children or anyone else.

Can I help someone fill in the questionnaire?

Yes, that’s fine. If a friend or a relative needs your help in filling in the questionnaire, you can offer help. But the answers should be about their experience only.

I changed my practice last week / last month / recently, should I still complete the questionnaire?

This survey is being sent to people who were registered with a GP surgery in the last six months. Please just answer the questions about the surgery you were registered with during that period (or most of that period).

I haven’t visited my GP in the last year but I’ve been sent a questionnaire. Should I complete it?

Yes if you are registered with a GP - even if you have not recently visited a GP your answers are still valuable to us.

I don’t see my GP (doctor), only the nurse at the practice. Can I still fill in the survey?

This survey has questions about booking appointments with a doctor and/or practice nurse. Please therefore only answer the questions in relation to your experience of booking appointments with a doctor and/or a practice nurse.

I have a complaint about my GP that’s not covered by the survey. How do I make my complaint?

Ipsos MORI cannot help you with any other comment or complaint you may have about your doctor, nurse or GP practice. Ipsos MORI is only administering the GP Patient Survey on behalf of NHS England.

If you want to make a comment or complain about the service or care provided by your doctor or doctor’s surgery, you will need, in the first place, to contact the practice. If you have a complaint, each practice has a member of staff responsible for the practice complaints procedure and he/she will try to resolve the matter with you.