Frequently asked questions

How do I complete the questionnaire?

You can complete the questionnaire online or via the paper survey you’ve been sent in the post.

You can also fill in the survey online in one of 14 different languages or British Sign Language. In addition, paper versions are available in Braille, large print and easy read on request by calling the freephone helpline (0800 819 9135) or by emailing gppatientsurvey@ipsos-mori.com.

Do I have to answer all the questions?

Answering the questions is completely voluntary, so you don’t have to answer them all. However, we hope you will take part, as this will give us the best possible picture of people’s experiences. There are also some questions we may ask you to skip, because of your previous answers. For example, you only need to answer question 9 if you ticked yes at question 8, but please follow the instructions in the questionnaire carefully.

Why have you included a question about my ethnicity?

We include questions about demographic characteristics such as ethnicity and gender to allow us to understand how care is experienced differently by different groups of people, which helps us to identify and reduce inequalities in care.

We are strongly committed to supporting analysis of GP Patient Survey data by age, disability, ethnicity, gender, sexual orientation and religion, based on a commitment within the NHS Constitution. Where possible the questions in the survey match those in the 2011 national Census.

I’ve made a mistake? What do I do?

We would still like you to send back your filled in questionnaire even if you have made a mistake. Please just completely fill in the box for the incorrect answer and then select the correct box.

Can I give the questionnaire to my spouse/friend/someone else to fill in? Can someone help me fill in the questionnaire?

No, the questionnaire asks about the experiences of the person named on the letter. However, you can contact our team or ask a friend or relative to help you fill in the questionnaire, but please make sure the answers are only about your own experiences.

Can I answer about appointments I make for other people?

Questions within the survey are about appointments you have made for yourself and your experiences when visiting or talking to your GP. Please fill in the questionnaire just about your own personal experiences and not those of your children or anyone else.

Can I help someone fill in the questionnaire?

Yes, that’s fine. If a friend or a relative needs your help in filling in the questionnaire, you can offer help. But the answers should be about their experience only.

I changed my GP surgery last week / last month / recently, should I still fill in the questionnaire?

If you have changed your GP surgery since November, please answer the questions about the surgery you were registered with before then.

I haven’t visited my GP in the last year but I’ve been sent a questionnaire. Should I fill it in?

Yes if you are registered with a GP - even if you have not recently visited a GP - your answers are still valuable to us. The first two questions in the survey ask when you last saw or spoke to a GP or nurse from your GP surgery; this will help us understand whether your experience is recent or not.

I don’t see my GP (doctor), only the nurse at the practice. Can I still fill in the survey?

This survey has questions about booking appointments with a doctor and/or practice nurse. If you only ever see a nurse, please only answer the questions in relation to your experience of booking appointments with a practice nurse.

On the other hand, if you don’t see any nurses at your surgery, only your doctor, then only answer the questions in relation to this.

I have a complaint about my GP that’s not covered by the survey. How do I make my complaint?

If you want to make a comment or complain about the service or care your doctor or GP surgery provides, you will need to contact the surgery in the first instance. If you have a complaint, each surgery has a member of staff responsible for complaints and they will try to resolve the matter with you.

Ipsos MORI cannot help you with any query or complaint you may have about your doctor, nurse or GP surgery. Ipsos MORI is only running the GP Patient Survey on behalf of NHS England.