Harvey Group PracticeLattimore SurgeryMaltings Surgery
% of patients who find it easy to get through to this surgery by phone

82%

Local (CCG) average: 76%

National average: 71%

64%

Local (CCG) average: 76%

National average: 71%

63%

Local (CCG) average: 76%

National average: 71%

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% of patients who find the receptionists at this surgery helpful

86%

Local (CCG) average: 89%

National average: 87%

90%

Local (CCG) average: 89%

National average: 87%

89%

Local (CCG) average: 89%

National average: 87%

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% of patients who usually get to see or speak to their preferred GP

46%

Local (CCG) average: 62%

National average: 56%

44%

Local (CCG) average: 62%

National average: 56%

51%

Local (CCG) average: 62%

National average: 56%

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% of patients who were able to get an appointment to see or speak to someone the last time they tried

84%

Local (CCG) average: 88%

National average: 84%

72%

Local (CCG) average: 88%

National average: 84%

87%

Local (CCG) average: 88%

National average: 84%

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% of patients who say the last appointment they got was convenient

82%

Local (CCG) average: 85%

National average: 81%

77%

Local (CCG) average: 85%

National average: 81%

79%

Local (CCG) average: 85%

National average: 81%

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% of patients who describe their experience of making an appointment as good

71%

Local (CCG) average: 79%

National average: 73%

75%

Local (CCG) average: 79%

National average: 73%

75%

Local (CCG) average: 79%

National average: 73%

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% of patients who usually wait 15 minutes or less after their appointment time to be seen

74%

Local (CCG) average: 66%

National average: 64%

64%

Local (CCG) average: 66%

National average: 64%

63%

Local (CCG) average: 66%

National average: 64%

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% of patients who feel they don`t normally have to wait too long to be seen

59%

Local (CCG) average: 59%

National average: 58%

59%

Local (CCG) average: 59%

National average: 58%

50%

Local (CCG) average: 59%

National average: 58%

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% of patients who say the last GP they saw or spoke to was good at giving them enough time

87%

Local (CCG) average: 88%

National average: 86%

88%

Local (CCG) average: 88%

National average: 86%

87%

Local (CCG) average: 88%

National average: 86%

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% of patients who say the last GP they saw or spoke to was good at listening to them

90%

Local (CCG) average: 91%

National average: 89%

90%

Local (CCG) average: 91%

National average: 89%

91%

Local (CCG) average: 91%

National average: 89%

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% of patients who say the last GP they saw or spoke to was good at explaining tests and treatments

88%

Local (CCG) average: 89%

National average: 86%

88%

Local (CCG) average: 89%

National average: 86%

86%

Local (CCG) average: 89%

National average: 86%

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% of patients who say the last GP they saw or spoke to was good at involving them in decisions about their care

88%

Local (CCG) average: 85%

National average: 82%

87%

Local (CCG) average: 85%

National average: 82%

84%

Local (CCG) average: 85%

National average: 82%

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% of patients who say the last GP they saw or spoke to was good at treating them with care and concern

86%

Local (CCG) average: 88%

National average: 86%

88%

Local (CCG) average: 88%

National average: 86%

90%

Local (CCG) average: 88%

National average: 86%

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% of patients who had confidence and trust in the last GP they saw or spoke to

96%

Local (CCG) average: 97%

National average: 95%

93%

Local (CCG) average: 97%

National average: 95%

96%

Local (CCG) average: 97%

National average: 95%

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% of patients who say the last nurse they saw or spoke to was good at giving them enough time

91%

Local (CCG) average: 93%

National average: 92%

94%

Local (CCG) average: 93%

National average: 92%

92%

Local (CCG) average: 93%

National average: 92%

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% of patients who say the last nurse they saw or spoke to was good at listening to them

83%

Local (CCG) average: 92%

National average: 91%

90%

Local (CCG) average: 92%

National average: 91%

94%

Local (CCG) average: 92%

National average: 91%

Show breakdown
% of patients who say the last nurse they saw or spoke to was good at explaining tests and treatments

86%

Local (CCG) average: 91%

National average: 90%

88%

Local (CCG) average: 91%

National average: 90%

88%

Local (CCG) average: 91%

National average: 90%

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% of patients who say the last nurse they saw or spoke to was good at involving them in decisions about their care

82%

Local (CCG) average: 86%

National average: 85%

84%

Local (CCG) average: 86%

National average: 85%

82%

Local (CCG) average: 86%

National average: 85%

Show breakdown
% of patients who say the last nurse they saw or spoke to was good at treating them with care and concern

85%

Local (CCG) average: 92%

National average: 91%

92%

Local (CCG) average: 92%

National average: 91%

91%

Local (CCG) average: 92%

National average: 91%

Show breakdown
% of patients who had confidence and trust in the last nurse they saw or spoke to

94%

Local (CCG) average: 97%

National average: 97%

100%

Local (CCG) average: 97%

National average: 97%

96%

Local (CCG) average: 97%

National average: 97%

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% of patients who are satisfied with the surgery`s opening hours

74%

Local (CCG) average: 79%

National average: 76%

82%

Local (CCG) average: 79%

National average: 76%

77%

Local (CCG) average: 79%

National average: 76%

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% of patients who describe their overall experience of this surgery as good

85%

Local (CCG) average: 89%

National average: 85%

89%

Local (CCG) average: 89%

National average: 85%

87%

Local (CCG) average: 89%

National average: 85%

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% of patients who would recommend this surgery to someone new to the area

78%

Local (CCG) average: 83%

National average: 77%

85%

Local (CCG) average: 83%

National average: 77%

77%

Local (CCG) average: 83%

National average: 77%

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