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Hannage Brook Medical CentreAdd PracticeAdd Practice
% of patients who find it easy to get through to this GP practice by phone

96%

Local (CCG) average: 63%

National average: 70%

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% of patients who find the receptionists at this GP practice helpful

96%

Local (CCG) average: 90%

National average: 90%

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% of patients who are satisfied with the general practice appointment times available

78%

Local (CCG) average: 64%

National average: 66%

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% of patients who usually get to see or speak to their preferred GP when they would like to

58%

Local (CCG) average: 45%

National average: 50%

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Making an appointment

% of patients who were offered a choice of appointment when they last tried to make a general practice appointment

73%

Local (CCG) average: 60%

National average: 62%

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% of patients who were satisfied with the type of appointment they were offered

83%

Local (CCG) average: 74%

National average: 74%

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% of patients who took the appointment they were offered

95%

Local (CCG) average: 94%

National average: 94%

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% of patients who describe their experience of making an appointment as good

82%

Local (CCG) average: 67%

National average: 69%

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Your last appointment

% of patients who waited 15 minutes or less after their appointment time to be seen at their last general practice appointment

73%

Local (CCG) average: 73%

National average: 69%

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% of patients who say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment

98%

Local (CCG) average: 87%

National average: 87%

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% of patients who say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment

98%

Local (CCG) average: 90%

National average: 89%

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% of patients who say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment

97%

Local (CCG) average: 88%

National average: 87%

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% of patients who were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

100%

Local (CCG) average: 93%

National average: 93%

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% of patients who had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment

99%

Local (CCG) average: 96%

National average: 96%

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% of patients who felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

96%

Local (CCG) average: 86%

National average: 87%

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% of patients who felt their needs were met during their last general practice appointment

99%

Local (CCG) average: 95%

National average: 95%

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Your health

% of patients who say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

90%

Local (CCG) average: 80%

National average: 79%

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Overall experience

% of patients who describe their overall experience of this GP practice as good

93%

Local (CCG) average: 84%

National average: 84%

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