Hannage Brook Medical CentreAdd PracticeAdd Practice
% of patients who find it easy to get through to this surgery by phone

97%

Local (CCG) average: 67%

National average: 71%

Show breakdown
% of patients who find the receptionists at this surgery helpful

98%

Local (CCG) average: 86%

National average: 87%

Show breakdown
% of patients who usually get to see or speak to their preferred GP

76%

Local (CCG) average: 50%

National average: 56%

Show breakdown
% of patients who were able to get an appointment to see or speak to someone the last time they tried

99%

Local (CCG) average: 84%

National average: 84%

Show breakdown
% of patients who say the last appointment they got was convenient

96%

Local (CCG) average: 81%

National average: 81%

Show breakdown
% of patients who describe their experience of making an appointment as good

92%

Local (CCG) average: 71%

National average: 73%

Show breakdown
% of patients who usually wait 15 minutes or less after their appointment time to be seen

78%

Local (CCG) average: 69%

National average: 64%

Show breakdown
% of patients who feel they don`t normally have to wait too long to be seen

70%

Local (CCG) average: 61%

National average: 58%

Show breakdown
% of patients who say the last GP they saw or spoke to was good at giving them enough time

96%

Local (CCG) average: 87%

National average: 86%

Show breakdown
% of patients who say the last GP they saw or spoke to was good at listening to them

94%

Local (CCG) average: 90%

National average: 89%

Show breakdown
% of patients who say the last GP they saw or spoke to was good at explaining tests and treatments

92%

Local (CCG) average: 87%

National average: 86%

Show breakdown
% of patients who say the last GP they saw or spoke to was good at involving them in decisions about their care

86%

Local (CCG) average: 83%

National average: 82%

Show breakdown
% of patients who say the last GP they saw or spoke to was good at treating them with care and concern

93%

Local (CCG) average: 86%

National average: 86%

Show breakdown
% of patients who had confidence and trust in the last GP they saw or spoke to

97%

Local (CCG) average: 96%

National average: 95%

Show breakdown
% of patients who say the last nurse they saw or spoke to was good at giving them enough time

95%

Local (CCG) average: 92%

National average: 92%

Show breakdown
% of patients who say the last nurse they saw or spoke to was good at listening to them

93%

Local (CCG) average: 92%

National average: 91%

Show breakdown
% of patients who say the last nurse they saw or spoke to was good at explaining tests and treatments

97%

Local (CCG) average: 91%

National average: 90%

Show breakdown
% of patients who say the last nurse they saw or spoke to was good at involving them in decisions about their care

92%

Local (CCG) average: 87%

National average: 85%

Show breakdown
% of patients who say the last nurse they saw or spoke to was good at treating them with care and concern

94%

Local (CCG) average: 91%

National average: 91%

Show breakdown
% of patients who had confidence and trust in the last nurse they saw or spoke to

100%

Local (CCG) average: 97%

National average: 97%

Show breakdown
% of patients who are satisfied with the surgery`s opening hours

86%

Local (CCG) average: 79%

National average: 76%

Show breakdown
% of patients who describe their overall experience of this surgery as good

98%

Local (CCG) average: 86%

National average: 85%

Show breakdown
% of patients who would recommend this surgery to someone new to the area

96%

Local (CCG) average: 79%

National average: 77%

Show breakdown