CCG slide packs (2020)

Download your CCG slide pack for 2020 to view the results for key questions with comparative 2018 data, where available. In many cases these results exclude the non-specific response options (e.g. ‘Don’t know’, ‘Haven’t tried’, ‘Can’t say’ / ‘Doesn’t Apply’) to provide a more accurate reflection of how those using a service evaluate it. For more detail see the Presentation of Statistics document on the main Surveys and Reports page.

If you are having trouble opening the slide packs, or if you would like them in a different format, please contact Some users are receiving an error message when downloading the slide packs; this is a result of different versions of PowerPoint but you should be able to open the file if you save it first.








                Note that this work was carried out in accordance with the requirements of the international quality standard for Market Research, ISO 20252 and with the Ipsos MORI Terms and Conditions which can be found at © 2019