Bolton Community Practice

Waters Meeting Hc, Bolton, BL1 8TU

Your local GP services

57% find it easy to get through to this GP practice by phone

Local (CCG) average: 78%National average: 70%

94% find the receptionists at this GP practice helpful

Local (CCG) average: 91%National average: 90%

64% are satisfied with the general practice appointment times available

Local (CCG) average: 71%National average: 66%

46% usually get to see or speak to their preferred GP when they would like to

Local (CCG) average: 53%National average: 50%

Making an appointment

61% were offered a choice of appointment when they last tried to make a general practice appointment

Local (CCG) average: 64%National average: 62%

70% were satisfied with the type of appointment they were offered

Local (CCG) average: 75%National average: 74%

92% took the appointment they were offered

Local (CCG) average: 95%National average: 94%

58% describe their experience of making an appointment as good

Local (CCG) average: 73%National average: 69%

Your last appointment

70% waited 15 minutes or less after their appointment time to be seen at their last general practice appointment

Local (CCG) average: 72%National average: 69%

90% say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment

Local (CCG) average: 89%National average: 87%

93% say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment

Local (CCG) average: 91%National average: 89%

89% say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment

Local (CCG) average: 89%National average: 87%

94% were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

Local (CCG) average: 93%National average: 93%

98% had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment

Local (CCG) average: 95%National average: 96%

93% felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

Local (CCG) average: 87%National average: 87%

96% felt their needs were met during their last general practice appointment

Local (CCG) average: 95%National average: 95%

Your health

77% say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

Local (CCG) average: 78%National average: 79%

Overall experience

89% describe their overall experience of this GP practice as good

Local (CCG) average: 86%National average: 84%