Fishergate Hill Surgery

Fishergate Hill Surgery, 50 Fishergate Hill, Preston, PR1 8DN

Your local GP services

75% find it easy to get through to this GP practice by phone

Local (CCG) average: 66%National average: 65%

88% find the receptionists at this GP practice helpful

Local (CCG) average: 88%National average: 89%

62% are satisfied with the general practice appointment times available

Local (CCG) average: 63%National average: 63%

30% usually get to see or speak to their preferred GP when they would like to

Local (CCG) average: 40%National average: 45%

Making an appointment

57% were offered a choice of appointment when they last tried to make a general practice appointment

Local (CCG) average: 60%National average: 60%

59% were satisfied with the type of appointment they were offered

Local (CCG) average: 73%National average: 73%

87% took the appointment they were offered

Local (CCG) average: 95%National average: 93%

59% describe their experience of making an appointment as good

Local (CCG) average: 67%National average: 65%

Your last appointment

65% waited 15 minutes or less after their appointment time to be seen at their last general practice appointment

Local (CCG) average: 75%National average: 70%

86% say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment

Local (CCG) average: 86%National average: 86%

88% say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment

Local (CCG) average: 89%National average: 88%

89% say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment

Local (CCG) average: 88%National average: 87%

97% were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

Local (CCG) average: 93%National average: 93%

93% had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment

Local (CCG) average: 95%National average: 95%

92% felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

Local (CCG) average: 88%National average: 85%

96% felt their needs were met during their last general practice appointment

Local (CCG) average: 95%National average: 94%

Your health

76% say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

Local (CCG) average: 77%National average: 77%

Overall experience

77% describe their overall experience of this GP practice as good

Local (CCG) average: 80%National average: 82%