Darwen Healthcare

Darwen Health Centre, James Street West, Darwen, BB3 1PY

Your local GP services

83% find it easy to get through to this GP practice by phone

Local (CCG) average: 72%National average: 68%

97% find the receptionists at this GP practice helpful

Local (CCG) average: 90%National average: 89%

70% are satisfied with the general practice appointment times available

Local (CCG) average: 67%National average: 65%

39% usually get to see or speak to their preferred GP when they would like to

Local (CCG) average: 51%National average: 48%

Making an appointment

70% were offered a choice of appointment when they last tried to make a general practice appointment

Local (CCG) average: 69%National average: 62%

83% were satisfied with the type of appointment they were offered

Local (CCG) average: 75%National average: 74%

99% took the appointment they were offered

Local (CCG) average: 95%National average: 94%

80% describe their experience of making an appointment as good

Local (CCG) average: 72%National average: 67%

Your last appointment

69% waited 15 minutes or less after their appointment time to be seen at their last general practice appointment

Local (CCG) average: 76%National average: 69%

92% say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment

Local (CCG) average: 89%National average: 87%

94% say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment

Local (CCG) average: 90%National average: 89%

93% say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment

Local (CCG) average: 88%National average: 87%

94% were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

Local (CCG) average: 93%National average: 93%

98% had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment

Local (CCG) average: 95%National average: 95%

90% felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

Local (CCG) average: 88%National average: 86%

97% felt their needs were met during their last general practice appointment

Local (CCG) average: 95%National average: 94%

Your health

87% say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

Local (CCG) average: 77%National average: 78%

Overall experience

89% describe their overall experience of this GP practice as good

Local (CCG) average: 86%National average: 83%