Dr M Murugan

Hednesford Valley H/Ctr, Station Road, Hednesford, WS12 4DH

Your local GP services

41% find it easy to get through to this GP practice by phone

Local (CCG) average: 66%National average: 68%

69% find the receptionists at this GP practice helpful

Local (CCG) average: 89%National average: 89%

41% are satisfied with the general practice appointment times available

Local (CCG) average: 64%National average: 65%

46% usually get to see or speak to their preferred GP when they would like to

Local (CCG) average: 49%National average: 48%

Making an appointment

42% were offered a choice of appointment when they last tried to make a general practice appointment

Local (CCG) average: 59%National average: 62%

55% were satisfied with the type of appointment they were offered

Local (CCG) average: 73%National average: 74%

86% took the appointment they were offered

Local (CCG) average: 94%National average: 94%

44% describe their experience of making an appointment as good

Local (CCG) average: 65%National average: 67%

Your last appointment

71% waited 15 minutes or less after their appointment time to be seen at their last general practice appointment

Local (CCG) average: 72%National average: 69%

80% say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment

Local (CCG) average: 87%National average: 87%

82% say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment

Local (CCG) average: 88%National average: 89%

81% say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment

Local (CCG) average: 85%National average: 87%

89% were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

Local (CCG) average: 94%National average: 93%

95% had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment

Local (CCG) average: 96%National average: 95%

75% felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

Local (CCG) average: 86%National average: 86%

97% felt their needs were met during their last general practice appointment

Local (CCG) average: 95%National average: 94%

Your health

69% say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

Local (CCG) average: 80%National average: 78%

Overall experience

68% describe their overall experience of this GP practice as good

Local (CCG) average: 82%National average: 83%