Claremont Bank Surgery

Claremont Bank, Shrewsbury, SY1 1RL

Your local GP services

100% find it easy to get through to this GP practice by phone

Local (CCG) average: 83%National average: 70%

99% find the receptionists at this GP practice helpful

Local (CCG) average: 93%National average: 90%

75% are satisfied with the general practice appointment times available

Local (CCG) average: 71%National average: 66%

56% usually get to see or speak to their preferred GP when they would like to

Local (CCG) average: 53%National average: 50%

Making an appointment

80% were offered a choice of appointment when they last tried to make a general practice appointment

Local (CCG) average: 67%National average: 62%

84% were satisfied with the type of appointment they were offered

Local (CCG) average: 79%National average: 74%

98% took the appointment they were offered

Local (CCG) average: 96%National average: 94%

87% describe their experience of making an appointment as good

Local (CCG) average: 76%National average: 69%

Your last appointment

79% waited 15 minutes or less after their appointment time to be seen at their last general practice appointment

Local (CCG) average: 71%National average: 69%

95% say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment

Local (CCG) average: 91%National average: 87%

97% say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment

Local (CCG) average: 92%National average: 89%

97% say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment

Local (CCG) average: 92%National average: 87%

94% were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

Local (CCG) average: 96%National average: 93%

100% had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment

Local (CCG) average: 97%National average: 96%

93% felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

Local (CCG) average: 90%National average: 87%

98% felt their needs were met during their last general practice appointment

Local (CCG) average: 96%National average: 95%

Your health

85% say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

Local (CCG) average: 85%National average: 79%

Overall experience

98% describe their overall experience of this GP practice as good

Local (CCG) average: 89%National average: 84%