Highfield Surgery

Highfield Surgery, Holtdale Approach, Leeds, LS16 7RX

Your local GP services

87% find it easy to get through to this GP practice by phone

Local (CCG) average: 71%National average: 68%

100% find the receptionists at this GP practice helpful

Local (CCG) average: 91%National average: 89%

84% are satisfied with the general practice appointment times available

Local (CCG) average: 66%National average: 65%

56% usually get to see or speak to their preferred GP when they would like to

Local (CCG) average: 44%National average: 48%

Making an appointment

81% were offered a choice of appointment when they last tried to make a general practice appointment

Local (CCG) average: 63%National average: 62%

82% were satisfied with the type of appointment they were offered

Local (CCG) average: 75%National average: 74%

96% took the appointment they were offered

Local (CCG) average: 94%National average: 94%

80% describe their experience of making an appointment as good

Local (CCG) average: 70%National average: 67%

Your last appointment

96% waited 15 minutes or less after their appointment time to be seen at their last general practice appointment

Local (CCG) average: 76%National average: 69%

91% say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment

Local (CCG) average: 89%National average: 87%

94% say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment

Local (CCG) average: 90%National average: 89%

95% say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment

Local (CCG) average: 88%National average: 87%

93% were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

Local (CCG) average: 93%National average: 93%

98% had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment

Local (CCG) average: 96%National average: 95%

85% felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

Local (CCG) average: 86%National average: 86%

98% felt their needs were met during their last general practice appointment

Local (CCG) average: 95%National average: 94%

Your health

96% say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

Local (CCG) average: 79%National average: 78%

Overall experience

96% describe their overall experience of this GP practice as good

Local (CCG) average: 85%National average: 83%