Upper Eden Medical Practice

The Health Centre, Silver Street, Kirkby Stephen, CA17 4RB

Your local GP services

95% find it easy to get through to this GP practice by phone

Local (CCG) average: 69%National average: 68%

94% find the receptionists at this GP practice helpful

Local (CCG) average: 90%National average: 89%

62% are satisfied with the general practice appointment times available

Local (CCG) average: 62%National average: 65%

48% usually get to see or speak to their preferred GP when they would like to

Local (CCG) average: 43%National average: 48%

Making an appointment

63% were offered a choice of appointment when they last tried to make a general practice appointment

Local (CCG) average: 62%National average: 62%

76% were satisfied with the type of appointment they were offered

Local (CCG) average: 73%National average: 74%

98% took the appointment they were offered

Local (CCG) average: 93%National average: 94%

72% describe their experience of making an appointment as good

Local (CCG) average: 65%National average: 67%

Your last appointment

72% waited 15 minutes or less after their appointment time to be seen at their last general practice appointment

Local (CCG) average: 69%National average: 69%

92% say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment

Local (CCG) average: 88%National average: 87%

91% say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment

Local (CCG) average: 90%National average: 89%

92% say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment

Local (CCG) average: 89%National average: 87%

95% were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

Local (CCG) average: 94%National average: 93%

97% had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment

Local (CCG) average: 97%National average: 95%

86% felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

Local (CCG) average: 90%National average: 86%

96% felt their needs were met during their last general practice appointment

Local (CCG) average: 95%National average: 94%

Your health

79% say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

Local (CCG) average: 81%National average: 78%

Overall experience

88% describe their overall experience of this GP practice as good

Local (CCG) average: 82%National average: 83%