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% of patients who waited 15 minutes or less after their appointment time to be seen at their last general practice appointment

54%

Local (CCG) average: 59%

National average: 69%

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% of patients who say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment

80%

Local (CCG) average: 79%

National average: 87%

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% of patients who say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment

85%

Local (CCG) average: 83%

National average: 89%

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% of patients who say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment

80%

Local (CCG) average: 80%

National average: 87%

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% of patients who were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

85%

Local (CCG) average: 88%

National average: 93%

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% of patients who had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment

91%

Local (CCG) average: 92%

National average: 95%

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% of patients who felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

83%

Local (CCG) average: 79%

National average: 86%

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% of patients who felt their needs were met during their last general practice appointment

88%

Local (CCG) average: 91%

National average: 94%

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