Making an appointment

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% of patients who were offered a choice of appointment when they last tried to make a general practice appointment

61%

Local (CCG) average: 53%

National average: 60%

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% of patients who were satisfied with the type of appointment they were offered

57%

Local (CCG) average: 61%

National average: 73%

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% of patients who took the appointment they were offered

93%

Local (CCG) average: 90%

National average: 93%

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% of patients who describe their experience of making an appointment as good

52%

Local (CCG) average: 53%

National average: 65%

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