Making an appointment

Bourn SurgeryAdd PracticeAdd Practice
% of patients who were offered a choice of appointment when they last tried to make a general practice appointment

85%

Local (CCG) average: 65%

National average: 62%

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% of patients who were satisfied with the type of appointment they were offered

91%

Local (CCG) average: 78%

National average: 74%

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% of patients who took the appointment they were offered

97%

Local (CCG) average: 95%

National average: 94%

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% of patients who describe their experience of making an appointment as good

90%

Local (CCG) average: 73%

National average: 67%

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