Your local GP services

Nantwich Health CentreThe Kiltearn Medical Ctr.Tudor Surgery
% of patients who find it easy to get through to this GP practice by phone

39%

Local (CCG) average: 55%

National average: 68%

33%

Local (CCG) average: 55%

National average: 68%

84%

Local (CCG) average: 55%

National average: 68%

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% of patients who find the receptionists at this GP practice helpful

92%

Local (CCG) average: 88%

National average: 89%

74%

Local (CCG) average: 88%

National average: 89%

92%

Local (CCG) average: 88%

National average: 89%

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% of patients who are satisfied with the general practice appointment times available

52%

Local (CCG) average: 66%

National average: 65%

50%

Local (CCG) average: 66%

National average: 65%

57%

Local (CCG) average: 66%

National average: 65%

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% of patients who usually get to see or speak to their preferred GP when they would like to

47%

Local (CCG) average: 50%

National average: 48%

43%

Local (CCG) average: 50%

National average: 48%

55%

Local (CCG) average: 50%

National average: 48%

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Making an appointment

% of patients who were offered a choice of appointment when they last tried to make a general practice appointment

38%

Local (CCG) average: 60%

National average: 62%

47%

Local (CCG) average: 60%

National average: 62%

51%

Local (CCG) average: 60%

National average: 62%

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% of patients who were satisfied with the type of appointment they were offered

66%

Local (CCG) average: 75%

National average: 74%

65%

Local (CCG) average: 75%

National average: 74%

74%

Local (CCG) average: 75%

National average: 74%

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% of patients who took the appointment they were offered

96%

Local (CCG) average: 95%

National average: 94%

88%

Local (CCG) average: 95%

National average: 94%

92%

Local (CCG) average: 95%

National average: 94%

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% of patients who describe their experience of making an appointment as good

58%

Local (CCG) average: 67%

National average: 67%

46%

Local (CCG) average: 67%

National average: 67%

68%

Local (CCG) average: 67%

National average: 67%

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Your last appointment

% of patients who waited 15 minutes or less after their appointment time to be seen at their last general practice appointment

49%

Local (CCG) average: 67%

National average: 69%

62%

Local (CCG) average: 67%

National average: 69%

69%

Local (CCG) average: 67%

National average: 69%

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% of patients who say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment

93%

Local (CCG) average: 87%

National average: 87%

86%

Local (CCG) average: 87%

National average: 87%

81%

Local (CCG) average: 87%

National average: 87%

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% of patients who say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment

96%

Local (CCG) average: 90%

National average: 89%

91%

Local (CCG) average: 90%

National average: 89%

82%

Local (CCG) average: 90%

National average: 89%

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% of patients who say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment

97%

Local (CCG) average: 89%

National average: 87%

89%

Local (CCG) average: 89%

National average: 87%

78%

Local (CCG) average: 89%

National average: 87%

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% of patients who were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

99%

Local (CCG) average: 95%

National average: 93%

96%

Local (CCG) average: 95%

National average: 93%

93%

Local (CCG) average: 95%

National average: 93%

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% of patients who had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment

100%

Local (CCG) average: 97%

National average: 95%

100%

Local (CCG) average: 97%

National average: 95%

97%

Local (CCG) average: 97%

National average: 95%

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% of patients who felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

97%

Local (CCG) average: 89%

National average: 86%

84%

Local (CCG) average: 89%

National average: 86%

74%

Local (CCG) average: 89%

National average: 86%

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% of patients who felt their needs were met during their last general practice appointment

100%

Local (CCG) average: 95%

National average: 94%

98%

Local (CCG) average: 95%

National average: 94%

93%

Local (CCG) average: 95%

National average: 94%

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Your health

% of patients who say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

73%

Local (CCG) average: 78%

National average: 78%

82%

Local (CCG) average: 78%

National average: 78%

82%

Local (CCG) average: 78%

National average: 78%

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Overall experience

% of patients who describe their overall experience of this GP practice as good

80%

Local (CCG) average: 83%

National average: 83%

79%

Local (CCG) average: 83%

National average: 83%

77%

Local (CCG) average: 83%

National average: 83%

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