Results from the 2019 survey

Prestbury Medical Practice

81 Prestwood Road West, Wednesfield, Wolverhampton, WV11 1HT

Where patient experience is best

    • 96% of respondents say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment

      Local (CCG) average: 84%National average: 87%

    • 95% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 84%National average: 86%

    • 95% of respondents say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment

      Local (CCG) average: 86%National average: 89%

Where patient experience could improve

    • 45% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 66%National average: 68%

    • 40% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 49%National average: 48%

    • 80% of respondents find the receptionists at this GP practice helpful

      Local (CCG) average: 87%National average: 89%

Comparisons to the local (CCG) or national average may not be statistically significant.
328

Surveys sent out

102

Surveys sent back

31%

Completion rate