Results from the 2020 survey

Prestbury Medical Practice

81 Prestwood Road West, Wednesfield, Wolverhampton, WV11 1HT

Where patient experience is best

    • 92% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 81%National average: 85%

    • 95% of respondents say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment

      Local (CCG) average: 85%National average: 88%

    • 91% of respondents say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment

      Local (CCG) average: 82%National average: 86%

Where patient experience could improve

    • 51% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 60%National average: 65%

    • 39% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 45%National average: 45%

    • 49% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 55%National average: 60%

Comparisons to the local (CCG) or national average may not be statistically significant.
378

Surveys sent out

123

Surveys sent back

33%

Completion rate