Results from the 2020 survey

St. Agnes Surgery

St.Agnes Surgery, Pengarth Road, St.Agnes, TR5 0TN

Where patient experience is best

    • 91% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 73%National average: 65%

    • 77% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 61%National average: 60%

    • 62% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 48%National average: 45%

Where patient experience could improve

    • This practice has scored higher than their CCG average in every question

Comparisons to the local (CCG) or national average may not be statistically significant.
249

Surveys sent out

129

Surveys sent back

52%

Completion rate