Results from the 2019 survey

St. Agnes Surgery

St.Agnes Surgery, Pengarth Road, St.Agnes, TR5 0TN

Where patient experience is best

    • 91% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 70%National average: 65%

    • 93% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 75%National average: 68%

    • 100% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 83%National average: 78%

Where patient experience could improve

    • 92% of respondents had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment

      Local (CCG) average: 96%National average: 95%

    • 95% of respondents took the appointment they were offered

      Local (CCG) average: 96%National average: 94%

    • 88% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 89%National average: 86%

Comparisons to the local (CCG) or national average may not be statistically significant.
247

Surveys sent out

137

Surveys sent back

55%

Completion rate