Results from the 2018 survey

Mossley & Dudley Fields Medical Practice

Mossley, Walsall, WS3 2TA

Where patient experience is best

    • 88% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 71%National average: 70%

    • 99% of respondents say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment

      Local (CCG) average: 86%National average: 89%

    • 97% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 85%National average: 87%

Where patient experience could improve

    • 93% of respondents took the appointment they were offered

      Local (CCG) average: 94%National average: 94%

Comparisons to the local (CCG) or national average may not be statistically significant.
416

Surveys sent out

118

Surveys sent back

28%

Completion rate