Results from the 2020 survey

Lyme Valley Medical Centre

Lyme Valley Road, Newcastle-Under-Lyme, ST5 3TF

Where patient experience is best

    • 55% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 46%National average: 45%

    • 96% of respondents felt their needs were met during their last general practice appointment

      Local (CCG) average: 97%National average: 94%

    • 88% of respondents find the receptionists at this GP practice helpful

      Local (CCG) average: 91%National average: 89%

Where patient experience could improve

    • 67% of respondents describe their overall experience of this GP practice as good

      Local (CCG) average: 86%National average: 82%

    • 78% of respondents say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment

      Local (CCG) average: 91%National average: 88%

    • 54% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 67%National average: 63%

Comparisons to the local (CCG) or national average may not be statistically significant.
287

Surveys sent out

86

Surveys sent back

30%

Completion rate