Results from the 2019 survey

Lyme Valley Medical Centre

Lyme Valley Road, , Newcastle-Under-Lyme, ST5 3TF

Where patient experience is best

    • 81% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 78%National average: 74%

    • 82% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 80%National average: 78%

    • 93% of respondents find the receptionists at this GP practice helpful

      Local (CCG) average: 92%National average: 89%

Where patient experience could improve

    • 5% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 47%National average: 48%

    • 34% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 69%National average: 68%

    • 53% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 72%National average: 67%

Comparisons to the local (CCG) or national average may not be statistically significant.
323

Surveys sent out

132

Surveys sent back

41%

Completion rate