Results from the 2019 survey

Marden Medical Centre

Church Green, Marden, Tonbridge, TN12 9HP

Where patient experience is best

    • 88% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 71%National average: 68%

    • 80% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 63%National average: 48%

    • 82% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 65%National average: 65%

Where patient experience could improve

    • 94% of respondents had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment

      Local (CCG) average: 97%National average: 95%

    • 90% of respondents find the receptionists at this GP practice helpful

      Local (CCG) average: 91%National average: 89%

Comparisons to the local (CCG) or national average may not be statistically significant.
265

Surveys sent out

122

Surveys sent back

46%

Completion rate