Organisational Uses

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How do organisations use GP Patient Survey data?

  • MyNHS – the NHS website uses the data to show comparable patient experiences of GP practices.
  • Monitoring policy initiatives such as the GP Five Year Forward View (FYFV) and by specific policy areas such as long-term conditions and carers.
  • To provide comparative data for CCG’s– e.g. CCG Outcomes indicator set and the CCG Improvement and Assessment Framework (CCG IAF).
  • To provide System Wide Outcome Measures - dashboards available for Urgent and Emergency Care systems.
  • Care Quality Commission (CQC) – are the regulators for all health and care services.
  • The GP Patient Survey provides inspectors with information on how GP practices are performing and identifies any changes over time.
  • The indicators constructed from the GPPS are used in the GP Insight model for monitoring of practices and are used by inspectors to guide questioning and include in their ‘evidence tables’ which are appended to inspection reports.
  • The survey delivers results at the level of the GP practice.  This makes it particularly valuable in evaluating performance across a range of policies including access to services and winter pressures.
  • It is a key source of data for the NHS Outcomes Framework – which monitors key health outcomes for adults and children in England.
  • Healthwatch is an independent organisation that uses research on what matters to patients and the public to champion for change.
  • At a national level they use the data to find out what experiences are like across the country.
  • At a local level to review and look at improvements that could be made.